SimScale is an engineering simulation platform that is revolutionizing the way engineers, designers, scientists, and architects design products. The SimScale platform is accessible completely via a web browser, with an easy-to-use interface which supports numerous simulation types including Structural Mechanics, Fluid Dynamics and Thermodynamics.
By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates and maintenance. Users always have the latest version of SimScale.
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For our Customer Success Team, we are looking for a driven, energetic and entrepreneurial Customer Support Engineer (m/f/d) to assist customers on SimScale’s CFD and FEA projects. The Customer Success Team at SimScale empowers customers to solve real engineering problems and makes high-fidelity engineering simulation accessible to everyone, everywhere, at any time, and scale. We work with our customers to ensure that SimScale can meet their requirements and help them to create world-class products by leveraging CAE in the cloud.Please note that we are not sponsoring visas in the United States.
Your Opportunity
- Work within the Customer Success Team and play a crucial role in supporting the customers from a technical perspective, align with their vision and ensure CAE simulation best practices
- Collaborate with Customer Success Managers, Application Engineering and the Sales Team to assist new customers in their usage of the SimScale platform, including providing support and specialized training to Engineers at various departments
- Ensure that the customer meets the expected value from the SimScale platform by successfully completing their technical projects
- Work together with the team to deploy SimScale within the customer base
- Be the voice of the customer within the company and influence SimScale’s product roadmap with suggestions for improvements and new features
- 3+ years of technical sales, application engineering, customer service or other customer facing role
- Professional industry experience in an engineering company and with CAD and / or CAE software
- Bachelors Engineering degree or higher, ideally with CFD/FEA coursework/experience included
- Familiarity with Engineering Software and / or SaaS solutions
- Experience or a desire to work in a fast-paced, entrepreneurial startup environment
- You can handle difficult conversations with customers, have good listening skills and are a professional in a customer facing role
- Great communication and presentation skills - you have the ability to lead and deliver exciting and engaging conversations and presentations
- Team player - you learn from others and proactively share best-practices and coach colleagues
- Located within the Central European time zone
- A dedicated team with high expertise, and the opportunity for unrestricted personal growth - start your career with us and become a leader
- An environment where your opinion and ideas matter - we will give you space to make an impact quickly through goal-oriented tasks and projects that leave space for creativity
- A multicultural and inclusive work environment: we come from more than 35 different countries!
- Manage when and where you work with flexible working hours and remote work around the globe
- Enjoy freshly cooked lunches in our office every Wednesday, or receive regular gift cards as a remote employee
- Feel positive about yourself with virtual sports and gaming challenges as well as internal wellbeing support
- Professional and personal development opportunities such as online and offline learning, language courses and tech talks
- Fun team events, trips to Munich and the opportunity to join our ESG (environmental, social and governance) or DE&I (diversity, equity and inclusion) task forces
At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.
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